PARTYMASTER V2

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Shipping and Policies

SHIPPING

- We offer Free Tracked Shipping on all order over 100$ in CANADA and the USA.

- We ship Worldwide using Canada Post, FEDEX, DHL or UPS.

- Everything ships from our warehouse in Montreal, Canada.

- Shipping costs are calculated automatically at Checkout.

- International orders may be subject to customs and duty fees which are out of our control.

- If you try placing an order but get an error message saying that we do not ship to your country, please contact us at info@the-rise.com and we will find a way to make it work.



TRANSIT TIME

- CANADA and USA transit time is approximately 5 business days after your order ships

- INTERNATIONAL transit time is approximately 7 business days after your order ships.




ORDER PROCESSING

- Orders are processed within 3 business days after we receive your payment.

- You will receive an email confirmation after we receive your payment, followed by another email containing your tracking number once your order is shipped.



RETURN / EXCHANGE POLICY

If you want to cancel an order, please contact us immediately. It is not possible to cancel an order if it has already been shipped.


If you receive the wrong item or a defective item, or have any other questions, please contact us at info@the-rise.com.