Shipping and Policies
- We offer Free Tracked Shipping on all order over 150$ in CANADA and the USA.
- We ship Worldwide using Canada Post, FEDEX, DHL or UPS.
- Frames, seats & posts ordered from Europe and the UK are shipped from our warehouse in Austria, everything else ships from Montreal, Canada.
- Shipping costs are calculated automatically at Checkout.
- International orders may be subject to customs and duty fees which are out of our control.
- If you try placing an order but get an error message saying that we do not ship to your country, please contact us at firstname.lastname@example.org and we will find a way to make it work.
- CANADA and USA transit time is approximately 5 business days after your order ships
- INTERNATIONAL transit time is approximately 7 business days after your order ships.
**Some countries are experiencing unforeseen COVID-19 complications creating longer Shipping and Customs delays, please understand that we have no control over such conditions**
- Orders are processed within 3 days after we receive your payment.
- You will receive an email confirmation after we receive your payment, followed by another email containing your tracking number once your order is shipped.
RETURN / EXCHANGE POLICY
If you want to cancel an order, please contact us immediately. It is not possible to cancel an order if it has already been shipped.
If you receive the wrong item or a defective item, or have any other questions, please contact us at email@example.com.